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Privacy Policy

Policy Statement

Goanna Ag has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth).


It is the objective of this Privacy Policy to detail Goanna Ag’s approach to, amongst other things, the collection, use and storage of your personal information.


This policy applies to Goanna Ag and all of its wholly owned subsidiaries and service websites


Goanna Ag means Discovery Ag Pty Ltd T/A Goanna Ag (ACN 117 305 567).

Personal information – means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Sensitive information – includes information or an opinion about, amongst other things, an individual’s racial or ethnic origin; political opinions; or religious beliefs or affiliations; or philosophical beliefs; or sexual orientation or practices; or criminal record; or health information.


APP1 – Openness

Goanna Ag will take reasonable steps to implement new practices, procedures and systems that will enable compliance with privacy regulations and ensure we can handle privacy inquiries and complaints.

APP 3 – Collection of personal information

Goanna Ag collects personal information which is reasonably necessary to:

  • maintain your contact details;
  • process transactions to which you are a party;
  • consider account and credit applications;
  • advertise, promote and provide you with products or services sold or distributed by Goanna Ag;
  • determine your eligibility for loyalty programs;
  • register you as a bidder at an auction or sale.

We do not generally collect sensitive information about you unless required by applicable laws or rules.  

We may collect information from you in various ways, including via hard copy forms, email, telephone or via our websites.  Where practicable, we will only collect information about you from you.  We use only lawful and fair means of collecting information.

APP 6 – Use and disclosure

Goanna Ag will only use and disclose personal information about you for the purpose for which it was disclosed to us or a related purpose which would reasonably be expected or otherwise with your consent.

Goanna Ag may also use your information to do one or more of the following:

  • assess an application for credit;
  • open a credit account for you;
  • maintain your account;
  • process transactions on your behalf;
  • provide you with products or services sold or distributed by Goanna Ag or its related bodies corporate;
  • consider your eligibility for and/or notify you of any products or services (including products or services offered by our joint ventures and service partners), loyalty programmes (including our Gratitude Rewards and/or promotions;
  • update your personal files;
  • register any security interest Goanna Ag may have in connection with your credit account on the Personal Property Securities Register or another security register;
  • enable us to meet our obligations under certain laws or under subpoenas or warrants that are served on us;
  • any purpose for which the information was requested and any directly related purpose;
  • developing, improving and marketing our products and services.

We may disclose your personal information to certain contractors or subcontractors that provide administrative or promotional services to us..

APP 7 – Direct marketing

Goanna Ag may from time to time use your personal information to provide information about products, services or promotions which may be of interest to you.  These direct marketing communications may be by telephone, email or SMS.  You are able to ‘opt out’ of receiving such communications at any time by using the "Contact Us" form on our website.

APP 8 – Cross-border disclosure

Goanna Ag may disclose personal information about you to someone in a foreign country.  If we do so we will take reasonable steps to ensure that the recipient of the information is subject to laws substantially similar to the Australian Privacy Principles.

We may have your personal information collected by or transferred to organisations located overseas, for example where:

  • we use service providers based overseas;
  • you have requested a product or service that involves an international element.

Your information may also be stored on computer servers located outside of Australia, in particular the United States of America.  You consent to the disclosure of your personal information to such overseas recipients and its location on overseas servers.

APP 9 – Identifiers

Goanna Ag will not adopt, use or disclose a Commonwealth Government related identifier unless particular circumstances apply that would allow us to do so.

APP 10 and APP 11 – Quality and security

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, up-to-date, complete and relevant and stored in a secure environment protected from misuse, interference, loss, unauthorised access, modification or disclosure.

If we no longer need the personal information we hold about you, we will take reasonable steps to destroy or de-identify that information.

We train people who work for us on how to handle personal information appropriately and we restrict access to what is necessary for specific job functions.

In special circumstances - for example, if we were to undertake a corporate restructure, sell our business or part of our business - your information may be transferred to Group entities, purchasers and / or their advisers as part of that restructure / sale.  From time to time, we may provide aggregated and de-identified information to other business partners for various purposes.

If you receive communication purporting to be connected with us or our products that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us directly.  We will have your complaint reviewed and work with you to resolve it.

APP 12 and APP 13 – Access and correction

You are entitled to request access to personal information about you which we hold and to ask us to correct this information where it is incorrect or out of date.

To request access to your information, please contact the Goanna Ag privacy officer using the contact details below.  Goanna Ag will not charge you for lodging a request to access your personal information. However, we may charge you the reasonable costs associated with making the personal information available to you eg postage, photocopying.

There are some circumstances such as emergency situations, law enforcement, or other public interest circumstances where access to your personal information may be denied. In these circumstances we will provide you with a written explanation detailing the reasons for denying your request.

Notification of data breach

If we experience a data breach, for example, unauthorised access to, or disclosure of, your personal information, or where your personal information is lost in circumstances that could give rise to unauthorised loss or disclosure, and serious harm is likely to occur to you and we have not been able to prevent it we will advise you and the Australian Information Commissioner as soon as reasonably practical of the breach, and work with you to resolve it or mitigate the circumstances of the breach.

Breach of this Policy

Any breach of this Policy may result in disciplinary action in accordance with Goanna Ag's Code of Conduct for our employees and contractors.

Any employee or contractor who becomes aware of a breack of this Policy must disclose this breach either to their Manager or the Privacy Officer.

Privacy Officer Contact Details

Policy last updated: 6 November 2018

Email – Contact Us

Phone – (07) 4671 3790